Cancellation and refunds

If you need to cancel after paying, contact us as soon as possible at info@portoforyou.com with your booking reference.

Refund eligibility depends on how close the service date is, what was agreed in your written proposal, and any non-recoverable supplier costs. We will confirm in writing what can be refunded.

As a working guide:

• Cancellations requested more than 14 days before the service start usually receive a fuller refund of the amount paid, less any non-recoverable costs already committed
• Within 14 days, refunds may be partial or unavailable when suppliers cannot be released without cost

Your proposal may state a stricter or more generous schedule; the proposal and this policy version govern together.

Failure to attend without prior notice, or last-minute party-size reductions that leave unused capacity, are generally non-refundable for the affected portion.

We still try to help rebook where suppliers allow.

If we or a coordinated supplier must cancel or materially change an experience for reasons outside your control, we will offer a suitable alternative or a refund of the amount paid for the affected services.

Approved refunds are returned to the original payment method through Stripe where possible. Timing depends on your bank.

Stripe receipts update when a refund is issued; Portuguese fiscal documents, when issued, are adjusted separately as required.

Please contact us before opening a card dispute so we can resolve the issue directly.

Unresolved payment disputes may affect booking fulfilment while they are under review.

Cancellation and refund requests: info@portoforyou.com. Include your booking reference and preferred outcome.

Postal address: LUMINOUS GIANT — UNIPESSOAL LDA (Porto For You), Rua Companhia dos Caolinos, 102, R/C Esq Tras, 4460-205 Senhora da Hora, Matosinhos, Portugal.